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problems with Traffic travis
mark schaaf
Posts: 365
Joined: 04 Oct 10
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25 Nov 10 7:32 pm

problems with Traffic travis

I use the Free version of traffic travis and it works great. but I have two problem, first there is nothing anywhere that tells how to read all the columns meaning what are they for. the other is I asked a question a little over a week ago, no answer yet but since then I have gotten at least 15 notices from TT with different reference numbers with them for receiving a question. Like I said I asked one question over a week ago which right now I can't remember what it was but keep getting notes about questions I didn't ask, anyone know what could be going on and how to stop it. I already sent them a note about it but keep getting notes from them. Thanks Mark
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Mark
 
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michellerana
Posts: 1874
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25 Nov 10 8:54 pm

 Can you please tell me more about the notes that you keep getting so that I could check it?

To view instructions on how to use the features, please choose Help > Help contents found on the top left of Traffic Travis.
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Michelle
Customer Support
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lyndaj
Posts: 55
Joined: 24 Mar 10
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25 Nov 10 10:57 pm

 Hi Michelle,

Ive received about half a dozen of the following messages from Nov 22 with the same ticket number for a question I asked a month ago...about Nov 1. I had inquired about the keyword tool not working properly and they replied quickly, then I heard no more about it.

I just assumed Ive been getting these messages because they are still working on the problem with Google (see Status:Pending). I guess it is a bit strange though to be getting so many all of a sudden after a month.
(Not sure if it was necessary, but I deleted the ticket numbers from the copy below just in case.)

Hello,

This message is regarding your recent email to Doubledot Media (EHX*****)

Subject: General Question
Department: Traffic Travis
Status: Pending

Thanks again for contacting Doubledot Media.

Lynda :)
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faradina
Posts: 1895
Joined: 01 Jun 09
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26 Nov 10 1:27 pm

 Hi Lynda,

I have reported that issue to our technical team and I am very sure that they are on it already.

I apologize for any inconvenience caused.
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mark schaaf
Posts: 365
Joined: 04 Oct 10
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26 Nov 10 2:03 pm

 hello, I got 2 more messages again this morning with different ticket numbers
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Mark
 
faradina
Posts: 1895
Joined: 01 Jun 09
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26 Nov 10 2:27 pm

 Hi Mark,

I am sorry about that. We'll get it fixed as soon as possible. Please bear with us.
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lyndaj
Posts: 55
Joined: 24 Mar 10
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27 Nov 10 12:48 am
faradina wrote:Hi Lynda,

I have reported that issue to our technical team and I am very sure that they are on it already.

I apologize for any inconvenience caused.


Thanks Fara,
Not getting many, (touch wood lol,) so its not a problem.
Lynda :)
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