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Being locked unfairly out of Instagram accounts

darlazoella
Posts: 2
Joined: 21 Apr 24
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Being locked unfairly out of Instagram accounts

Hi My name is Darla.
I was enjoying making my own eco friendly products and posting them on Instagram,growing my followers and attracting positive attention from other designers also.
Then I lost account access early this year to the registered email address for my Insta account and it was either hacked or Instagram themselves weren't playing fair because I should have been able to reset my Instagram password using a verification code sent to my registered mobile phone number to my Insta account which I did not change but firstly the web codes didn't work,then someone has now changed the settings so I can't reset it. This is so frustrating and unfair. It makes me look like I can't be bothered to progress my own creative business on Instagram and that is so not true!
Has anyone else had any similar experiences to these?
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geraldwasap32
Posts: 48
Joined: 15 Nov 22
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I’ve been in a similar situation with my Instagram, and what helped me was using Instagram’s Support Center to report the issue directly through the “My account was hacked” option. They guided me to verify my identity with a photo holding a code they sent, which eventually restored my access — definitely worth a try..
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darlazoella
Posts: 2
Joined: 21 Apr 24
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Hi,it was good to get a response on the forum on this topic of me still being locked unfairly out of my Instagram account. I have already tried many times every option available to me including the one you suggested on the Instagram Help pages but the option of providing a selfie video is not being given to me after clicking the my account has been hacked option,it was simply looping back to the login screen,now I just get error messages of "Sorry something went wrong." whatever buttons I press on the Instagram Help options. I have also tried putting my problem clearly in a snail mail letter sent air mail to Meta Services Head Office at their California USA address,with no response to the email or postal I provided for reply,and most recently I have emailed [email protected] enclosing a screen video of the error messages I get with no response. Any other suggestions that I haven't tried yet are welcome,I have been thinking of following the instructions on a YouTube video to see if these errors can be bypassed.
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